Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
We currently ship nationwide. Shipping availability and rates will be displayed at checkout.
Shipping Methods & Delivery Times
- Standard Shipping: 3–7 business days (domestic)
- Express Shipping: 1–3 business days (domestic)
Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs inspections.
Shipping Costs
Shipping charges are calculated at checkout based on the order weight, size, and destination. Free shipping may be available for domestic orders over a specified purchase amount.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package.
Damaged or Lost Packages
Sentargo is not responsible for delays or lost packages caused by the shipping carrier. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and items, and we will assist you in resolving the issue.